Refund policy

Last updated: April 2026

Your satisfaction is our priority. If something is wrong with your order, we are here to make it right — quickly and fairly.

Return Eligibility

Damaged or Wrong Product

Eligible for a full refund or replacement if:

  • Product arrives damaged, broken, or leaking
  • You received the wrong product or wrong size
  • Seal is broken before delivery
  • Bottle is significantly less filled than the stated volume

Allergic Reaction

Case-by-case review for a refund or replacement if you experience an allergic reaction. Stop use immediately and contact us with photos within 48 hours.

Change of Mind

Important: Due to the nature of beauty and personal care products, we cannot accept returns for change of mind once the seal is broken. Sealed and unused products can be returned within 7 days at the customer's expense.

Return Process

To request a return or refund, follow these steps:

  1. Contact us within 48 hours. Reach out via WhatsApp at +92 302 3534440 or email amorganicsmtn@gmail.com. Include your order number and a brief description of the issue.
  2. Send photos and a short video. Send clear photos and a 10–20 second video showing the damage or issue. Include the bottle, label, packaging, and any visible leaks.
  3. Keep the original packaging. Do not discard the bottle, box, or courier bag. We may need to inspect them or arrange a courier pickup. This is required for verification.
  4. Verification within 24 hours. Our team will review your case within 24 hours during business hours. We may ask follow-up questions or request additional photos.
  5. Resolution. Based on verification, we will arrange either a free replacement (sent within 1–2 working days) or a full refund (processed within 3–5 working days).

Refund Methods

Refunds are processed via the original payment method or your preferred channel:

  • COD orders: Refund via JazzCash, Easypaisa, or bank transfer
  • JazzCash/Easypaisa: Refund to the same wallet
  • Card payments: Refund to the original card (5–7 working days)
  • Bank transfer: Refund to your bank account

What is NOT Eligible for Return

  • Opened or used products (except damaged/wrong items)
  • Products without original packaging
  • Products purchased more than 7 days ago
  • Products damaged due to misuse or improper storage
  • Sale or clearance items (unless damaged)
  • Free gifts or promotional items

Refund Timeline

  • Verification: Within 24 hours of receiving your photos/video
  • Replacement dispatch: Within 1–2 working days after approval
  • Replacement delivery: 3–5 working days from dispatch
  • Refund processing: 3–5 working days to your account

Customer Responsibilities

To ensure a smooth return process:

  • Inspect the package before signing for COD delivery
  • Report issues within 48 hours of delivery
  • Keep all original packaging until the issue is resolved
  • Provide clear photos and accurate information
  • Cooperate with the verification process

Contact Us

  • WhatsApp: +92 302 3534440 (fastest response)
  • Email: info@amorganics.pk
  • Hours: Mon–Sat 9 AM – 9 PM, Sunday 10 AM – 6 PM
  • Response time: Within 24 hours during business hours